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"Even so, one core component of 1Password hasn't changed: the team's unwavering commitment to serving their users." "Since we first partnered with 1Password, they've scaled their team and bolstered their product significantly," said Arun Mathew, partner at Accel. Previous investor – Accel has been a strong ally during the company's growth since their previous investment in 2019. A number of executives from Shopify have invested in this round alongside myself, and we are all thrilled to be able to use the success of our company to personally invest in a fellow Canadian technology leader," said Brandon Chu, VP Product at Shopify. "1Password is an incredible success story of the Canadian tech ecosystem and has massive potential ahead of it. For its next stage of growth, the company will tap into expertise from several enterprise technology leaders including Tobias Lutke, CEO of Shopify and Harley Finkelstein, President of Shopify Stewart Butterfield, Co-founder and CEO of Slack Anthony Casalena, Founder and CEO of Squarespace Mike Cannon-Brookes and Scott Farquhar, Co-CEOs of Atlassian Kevin Hartz, Co-founder and Chairman of Eventbrite Gerhard Eschelbeck, former CISO at Google and Robert Vis, Founder and CEO of MessageBird. Since 1Password's last round in 2019, they have scaled to more than 90,000 business customers, crossed $120M in ARR and accelerated revenue growth. We're already working closely with our experienced investors to accelerate growth into new areas, including secrets management, as we help customers stay ahead of the never-ending parade of threats." "This investment from a range of industry luminaries signals a commitment to protecting businesses and families.
"Over the last year our personal and professional lives have merged, making passwords even more essential to accessing apps and services we love-and need-to get work done," said Jeff Shiner, CEO of 1Password.
Working with your team, you assist in continuing to develop our tech-touch strategy and sharing valuable feedback to improve our process.As a profitable company, 1Password was not actively looking for new investment, however the funds and expertise of new partners will be used to continue to accelerate the company's business growth and to continue delivering cybersecurity solutions to keep businesses and families safe online. Have developed the best personal approach and rhythm and begun collaborating with cross-functional peers in internal teams. 
Assist our smaller customers in their annual renewals, you’ll help to address any customer concerns and ensure they have the tools that they need for the year ahead.Track customers’ needs and valuable feedback so the marketing and product teams can accurately reflect messaging, prioritize the right projects to improve the product.
Can run consultation calls with a customer, providing guidance to meet customer concerns and suggestions to help drive value for their team, you’ll begin to understand where to spot opportunities and growth within our customers. By the end of the first month, you’ll be communicating with customers to respond to their inquiries in a timely manner. Learn our email tool and CRM, what and how we track, and the benefits of keeping customer information within it updated. Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. While not required, it’ll help you quickly have confidence in this role. Optional: You have personal experience with 1Password or another password manager and experience with tools like Zendesk, Salesforce, etc. Feedback, learning, and growing are some of your favorite words. The thought of tracking minute details doesn’t make you cringe :) and you’re able to organize yourself and your tasks so customers don’t get missed or dropped. Since 1Password is remote, it’s important to be independent in your research, but also have the humility to ask for help when you aren't sure about something. A knack for learning technical things and quickly adapting to new environments. Someone who works well with teammates and internal teams, balancing individual customer’s success with company needs and opportunities. 
Organized and adaptable - you can stay on track with your day and love to reach inbox zero!. Presenting and speaking to new people each day excites you. Experience working with customers and strong communication skills over email, the phone, or even a video call. Preferred: You have 1 or more years of relevant professional experience with technical support, troubleshooting and customer success. This is a Remote opportunity within Canada.
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